Shop with confidence, thanks to Ozerty's Purchase Protection Program.
If your item is undeliverable, arrives damaged, or does not match the description, you will receive an immediate exchange.
Ozerty Shopping Protection Program
Be safe because we are here to support you in the unlikely event that you encounter any complications while shopping with us.
What's covered by the Ozerty Purchase Protection Program
- Your item does not match the product description or photos.
- Your product arrived damaged
- Your item is experiencing delivery issues, such as being late or lost in transit.
If a problem occurs, we are here for you. Here's how it works:
Submit a refund request
To initiate a return, please contact us via email. We value your feedback, so please include your reason for return, this will help us improve your future shopping experiences. Once we receive your email, we will guide you through the return process.
Click here to send by email
Print the return label
Print the provided return label and securely attach it to the outside of your return package. You can then drop off the package at your nearest shipping office. The first return is free for every order. Any product in its original condition is eligible for a full refund within 30 days of purchase. To reduce additional shipping costs and the environmental impact of multiple returns, we recommend that you group the items you wish to return together. Please remember to send the package back within 14 days of submitting your return request.
Get instant resends
If your order qualifies for the Ozerty Purchase Protection Program, we will immediately reship your items at our expense. You will receive a confirmation once the reshipment is made and we will prioritize your package over other orders, ensuring it arrives as quickly as possible.