Privacy policy

Effective from December 21, 2020.

The OZERTY-TURKIYE site is owned by MOJO FZ-LLC and is published by this company.

MOJO FZ LLC places great importance on privacy and the protection of personal data, and commits to implementing appropriate measures to ensure the protection of this data and processing and using such data in accordance with applicable regulations.

ARTICLE 1: Data Controller

Your data is collected by MOJO FZ-LLC, located at A4-709 Building no. A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, and registered under the Ras Al Khaimah Trade and Companies Registry with the number 45000044.

In the context of the General Data Protection Regulation (GDPR), MOJO FZ LLC is the data controller.

MOJO FZ-LLC has appointed a data protection officer to ensure personal data protection. You can contact this person via email at destek@ozerty-turkiye.com.

ARTICLE 2: Collected Data and Purposes

As the data controller, MOJO FZ LLC is responsible for collecting, examining, using, modifying, storing, transmitting, and deleting personal data in the context of commercial and contractual activities.

Under the 2018 Data Protection Act (DPA 2018), the terms “Data” or “Personal Data” refer to any information relating to an identified or identifiable natural person (hereinafter referred to as the "Data Subject").

A “identifiable natural person” is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that person.

MOJO FZ LLC is committed to collecting personal data only for specific, explicit, and legitimate purposes and to not processing these data in a manner incompatible with these purposes.

MOJO FZ-LLC is committed to processing only personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is collected.

These data are mostly collected directly from data subjects in the following situations:

  • Create a personal account on MOJO FZ LLC's website or application.
  • Request information about MOJO FZ LLC.
  • Place an order on the website or application.
  • Browse the website or application and/or review products.
  • Participate in a game or competition organized by MOJO FZ LLC.
  • Contact customer service of MOJO FZ LLC.

Within the scope of the above collection activities, MOJO FZ-LLC collects the following data:

  • Identity data (first name, last name, gender, age, birthdate).
  • Contact data (email, postal address, phone number, social media account information).
  • Invoice data and payment methods.
  • Details of subscribed services and memberships.
  • History of contractual relationships.
  • A copy of correspondence with customer service.
  • Responses to surveys and question forms, and comments/feedback when required.
  • Technical information related to the browser (e.g., IP address, browser history, visited paths, browser, operating system, information about devices accessing the website...).

To better understand the data processing activities carried out by MOJO FZ-LLC, data subjects are informed that MOJO FZ-LLC may process their data for the following purposes:

  • Carrying out administrative operations (customer accounts, orders, deliveries, billing, debt collection).
  • Managing customer relations (feedback management, satisfaction surveys, loyalty program management).
  • Managing complaints (after-sales services, access, correction, objection, deletion requests processing, dispute management).
  • Directing marketing activities and performing operations to improve the website and application (visitor analytics, customer targeting...).

ARTICLE 3: Data Hosting

All personal data collected and processed by MOJO FZ-LLC is hosted within the European Union.

ARTICLE 4: Purposes of Collected Data

OZERTY is the sole recipient of your data and commits not to share this data with third parties unless there is a legal request from government authorities.

ARTICLE 5: Data Retention Period

Data is stored for a period necessary to fulfill the processing purposes and in compliance with applicable laws and regulations. Customer data is stored during the contractual relationship and may be retained for up to ten (10) years after the termination of the contract for accounting and tax obligations.

ARTICLE 6: Your Rights

Under the European General Data Protection Regulation, every individual has the right to access, correct, delete, and transfer their Personal Data, as well as the right to restrict or object to the processing of their data.

These rights can be exercised by contacting us at: destek@ozerty-turkiye.com.

Individuals also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Additionally, under the Data Protection Act, individuals can regulate how their data will be used after their death.

ARTICLE 7: Cookie Management Policy

Cookies: A text file placed on your hard drive by MOJO FZ-LLC's website or application. It generally contains the server’s name, a unique identifier, and an expiration date. Its purpose is to collect information about your browsing habits and offer services suited to your device (computer, mobile, or tablet).

7.1 Functional Cookies

Functional cookies are essential for the operation of the website and application. They allow users to use the main features of the site and secure their connections. These cookies help users access their personal area directly via usernames and passwords, and also allow users to add products to their shopping cart and keep the cart active.

The lifespan of these cookies is very short, and they remain valid as long as the session is active.

Without these cookies, users cannot use the site normally, so it is not recommended to block or delete them.

7.2 Cookies that Optimize User Experience

These cookies help optimize the operation of MOJO FZ-LLC’s website and application. They also make it possible to align the presentation of these sites with the viewing preferences of the terminal used by users during their visits. These cookies offer users a smooth and personalized browsing experience.

The lifespan of performance cookies is limited to thirteen months.

If users reject the application of these cookies, they will not be able to benefit from the above functionalities.

7.3 Technical Performance Cookies

Technical performance cookies allow MOJO FZ LLC to monitor the technical performance of its websites, detect issues, and make corrections in a way that causes the least disruption to the user. They also enable security features and help detect malicious activities and violations of these Terms of Service.

The lifespan of technical performance cookies is limited to thirteen months.

Rejecting or deleting these cookies has no effect on users' browsing experience.

7.4 Tracking Cookies

Audience measurement and statistical cookies allow the data controller to track the usage and performance of the websites, determining statistics, visit volumes, and various elements (such as visited contents, paths, etc.). These cookies are also used to measure traffic on the website.

The lifespan of audience measurement cookies is limited to thirteen months.

Rejecting or deleting these cookies has no effect on users’ browsers.

7.5 Advertising Cookies

MOJO FZ LLC may process browsing data and/or use advertising cookies to deliver ads relevant to the interests of visitors. These cookies also limit the number of times a visitor sees an ad and are used by the data controller to evaluate the effectiveness of advertising campaigns.

The lifespan of advertising cookies is limited to thirteen months.

Rejecting these advertising cookies does not affect the usage of the website or application.

7.6 Sharing Cookies (Social Networks)

MOJO FZ LLC's website and application may contain social media buttons or modules like Facebook and Twitter that allow visitors to share content with others or communicate their opinions about the site’s content to third parties.

When visitors use these sharing buttons, a third-party social network cookie is loaded. When visitors are connected to the social network while browsing, the sharing buttons allow them to link the displayed content to their user accounts.

Visitors are invited to review the privacy protection policies of these social networks, so they can learn about the information collected via these buttons, especially for advertising purposes, as well as the lifespan of the related cookies.

Contact us:

Monday to Friday, 9:00 AM - 6:00 PM
Tel: +971 42 41 59 44
Email: destek@ozerty-turkiye.com