FAQ

Please read before contacting us:

Important: We compile the most important questions and answers here so we can provide you with the information you need to know. If you cannot find an answer to your concern on this page, please write directly to destek@ozerty-turkiye.com, use the contact form at the bottom of this page, or Contact us at +971 42 41 59 44 and we will be happy to provide you with the assistance you need.

My product has not arrived, is this normal?

The order will be processed within 1 to 6 business days and the standard delivery time is 3 to 7 business days.

If it's been less than 14 business days , you'll need to be a little more patient, your item is on its way!

If your entire order has still not arrived within 14 business days , please contact us and we will investigate the tracking code and resend if necessary.

How can I track my order?

To track your order, click on the Track My Order link and enter your tracking code. This code will be emailed to you within 6 days of your purchase.

If you cannot find the code, please check your spam folder; if it is not there, contact us so we can provide more information.

Do you ship abroad?

We currently only ship to Türkiye and the United Arab Emirates. We are working on opening new stores for other countries.

My product arrived damaged, what can I do?

We understand how frustrating it can be to receive a damaged item and we are here to help!

If you chose shipping insurance at checkout , simply contact us at destek@ozerty-turkiye.com with a photo or video of the problem and we will arrange a replacement at no extra cost.
If you haven't opted for shipping insurance , don't worry; you can still file a claim directly with the shipping company, who will help resolve the issue.

Either way, we're committed to helping you find the best solution. We respond to 100% of emails within 24 hours (Monday to Friday) . If you don't see our response, please check your spam folder and feel free to contact us by phone if necessary.

I ordered an item in the wrong size, can I return it?

Yes, please contact us via email first to open a support ticket and confirm that you wish to return this product for exchange and complete the return process.
Please see our return and refund policy .

I am not satisfied with my order, can I get a refund?

Absolutely, contact us and we will inform you of the procedure. You have 30 days from the date of receipt of the goods. Simply send the product back to us and we will process your return. Please see our return and refund policy .

How can I reach you?

We are waiting for you to call us via our contact page or our e-mail address destek@ozerty-turkiye.com .

We are committed to responding to you by email within 24 hours, Monday through Friday. If these methods of communication are not convenient for you, you can also contact us by phone.

Can I trust you?

Yes, we accept payment via Visa and Mastercard as proof. These global leaders would never allow our store to continue if we had a high dissatisfaction rate.