Shop with confidence thanks to Ozerty's Delivery Guarantee.
At Ozerty, we work with trusted global shipping partners to ensure the safe and timely delivery of your packages. Our goal is to guarantee the safe arrival of your purchases. If any problems occur during transportation, such as damage, loss or delay, we will try to resolve these issues and provide you with We want you to know that we are committed to providing the best solutions.
Our Delivery Guarantee
225₺ Credit in case of any delay
If we are unable to deliver your order by Ozerty's latest estimated delivery date, you will receive a ₺225 credit within 48 hours of that date. This credit will be emailed to you as a promo code and can be used on your next order.
Instant reshipment for damaged items
If you find that some items are missing or damaged during transit when you receive your package, rest assured that we will resend these items immediately.
Instant resend if package is lost
If your package does not receive tracking updates for more than 15 days in transit, you have the option to request a free reshipment. If the original package eventually reaches you, you can keep it for free and do not need to return it.
30 Day Non-Delivery Resend
If your package is not delivered within 30 days, you can request a free reshipment. If no action is taken within 35 days, we will automatically reship. If the package arrives later, you can keep it for free and do not need to return it.
Our delivery partners
